SoftTuning – Shipping Policy
Last updated: November 2025
1. General Information
This Shipping Policy describes the terms under which SoftTuning ships products purchased through softtuning.com.
By placing an order on our website, you agree to the conditions outlined below.
SoftTuning currently offers delivery to customers throughout Europe, with future expansion planned for worldwide shipping.
2. Shipping Origin
All orders are processed and shipped from:
SoftTuning
Haagwinde 30, 8322CE Urk, The Netherlands
3. Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Processing times may vary during holidays, sales events, or unforeseen circumstances.
Customers will be notified if a delay is expected.
4. Estimated Delivery Times
Estimated transit times (after processing):
Netherlands: 1–3 business days
Europe (EU countries): 2–4 business days
Other international destinations: coming soon
Delivery times are estimates and may vary due to postal or customs delays beyond our control.
5. Shipping Methods and Carriers
SoftTuning primarily ships orders via PostNL and other reliable courier services depending on destination and package size.
All shipments include basic delivery confirmation.
Tracking information will be added once full tracking integration is implemented.
6. Shipping Costs
Shipping costs are calculated based on:
Destination country
Total order weight or size
Selected shipping method
All shipping costs are displayed at checkout before completing your order.
7. Customs, Duties, and Taxes
For orders shipped outside the Netherlands, customers are responsible for any import duties, customs fees, or local taxes imposed by their destination country.
SoftTuning is not liable for additional charges or delays caused by customs procedures.
8. Undeliverable or Refused Packages
If an order is returned to SoftTuning due to an incorrect address, non-payment of customs fees, or refusal to accept delivery, the customer is responsible for any reshipping fees or handling costs.
9. Damaged Packages
If your package arrives visibly damaged, please report it to the courier upon receipt and contact us within 48 hours with photographic proof.
We will investigate and, if applicable, provide a replacement or refund in accordance with our Refund & Return Policy.
10. Contact Information
For any shipping-related questions, please contact:
SoftTuning
Email: info@softtuning.com
Phone: +31 6 28760219
Address: Haagwinde 30, 8322CE Urk, The Netherlands