Privacy & Cookie Policy

1. Introduction

SoftTuning (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors.
This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase through softtuning.com.

By using our website, you agree to the collection and use of your information in accordance with this Policy.

2. Company Information

SoftTuning
Haagwinde 30, 8322CE Urk, The Netherlands
Email: info@softtuning.com
Phone: +31 6 28760219
KVK: 98516159
VAT: NL868528444B01

SoftTuning is the data controller responsible for the processing of personal information collected via this website.

3. Information We Collect

We collect and process the following categories of personal data:

a. Information provided by you:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely by Stripe)

• Order details and correspondence

b. Information automatically collected:
When you visit our website, we automatically collect technical information such as:

• IP address

• Browser type and version

• Device type

• Pages visited, time spent, and referral URLs (through Rank Math Analytics)

4. Purpose of Data Processing

We use your data for the following purposes:

1. To process and deliver your orders.

2. To send order confirmations, invoices, and shipping notifications.

3. To provide customer support and respond to inquiries.

4. To manage marketing communications via Mailchimp (only if you subscribe).

5. To improve our website through analytics and performance tracking.

6. To comply with legal obligations (invoicing, tax reporting, etc.).

We do not sell, rent, or trade personal data to third parties.

5. Third-Party Data Sharing

We only share data with trusted service providers necessary for our operations:

Each third party processes data strictly according to our instructions and applicable privacy regulations.

6. Legal Basis for Processing

SoftTuning processes personal data on the following legal grounds:

• Contractual necessity: To fulfill orders and provide services.

• Legal obligation: To maintain tax and accounting records.

• Legitimate interest: To improve services and protect our platform against fraud.

• Consent: For optional email marketing and cookies.

7. Data Retention

We retain customer data only as long as necessary for the purposes outlined above:

• Order and invoice data: 7 years (in accordance with Dutch tax law)

• Marketing data: until you unsubscribe

• Contact forms and general inquiries: 12 months

After these periods, data will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/HTTPS encryption for all website traffic

• Restricted administrative access

• Secure third-party payment systems (Stripe)

• Regular software updates and malware protection

Despite these measures, no online system can guarantee absolute security.

9. Cookies Policy

Our website uses cookies to improve functionality, analytics, and user experience.

Types of cookies used:

• Essential cookies: Required for the website to function (e.g., cart and checkout).

• Analytical cookies: Collected via Rank Math Analytics for performance tracking.

• Marketing cookies: Used only if you consent (e.g., Mailchimp tracking).

You can manage or disable cookies at any time through your browser settings.
Upon first visit, you will see a cookie consent banner allowing you to accept or adjust cookie preferences.

10. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.

• Rectification: Correct any inaccurate or incomplete information.

• Erasure (“Right to be Forgotten”): Request deletion of your data.

• Restriction of processing: Limit how we use your data.

• Data portability: Receive your data in a structured, machine-readable format.

• Withdraw consent: For marketing or analytics at any time.

Requests can be made by contacting us at info@softtuning.com.
We respond to all requests within 30 days.

11. Links to Other Websites

Our website may contain links to external websites.
SoftTuning is not responsible for the content or privacy practices of third-party websites.

12. Changes to This Policy

SoftTuning reserves the right to modify this Privacy & Cookie Policy at any time.
Any updates will be posted on this page with a new “Last updated” date.
We encourage users to review this page periodically to stay informed about how we protect their data.

13. Contact

For any questions regarding this Privacy & Cookie Policy, please contact:
SoftTuning
Email: info@softtuning.com
Phone: +31 6 28760219
Address: Haagwinde 30, 8322CE Urk, The Netherlands